Core Purpose and Core Values
At Disc Store we aim to live by our core purpose and core values. We only hire those whom we believe will live by them, and we require all team members to memorize them. We talk about our purpose and values at each meeting, and they often help us make decisions.
On team members' first day two Core Purpose / Core Values booklets are issued, and we expect them to keep one on them or at their desk and one at home.
CORE PURPOSE
"Serve others by providing the best service they have ever experienced."
CORE VALUES
- Put customers first
- Provide incredible value
- Go the extra mile every time
CORE VALUES EXPLANATIONS
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PUT CUSTOMERS FIRST
What does this mean?
We will always put our customers before ourselves. We make sure our customers get their orders quickly and perfectly even when we have to sacrifice peronsally to get it done. We are willing to do whatever it takes to blow our customers' expectations out of the water with amazing service. We are willing to work inconvenient times, long, hours, and dirty jobs when needed to please our customers.
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PROVIDE INCREDIBLE VALUE
What does this mean?
We work diligently to get the best pricing possible from our vendors. We work efficiently and quickly to keep our costs down. We make smart decisions so that we can provide great value for our customers.
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GO THE EXTRA MILE EVERY TIME
What does this mean?
We are fanatical about providing amazing service, and we don't stop until the customer says "WOW!". When other companies might say, "Good enough" we keep going. We serve our customers with passion and are willing to go above and beyond. We make sure the customer is 100% satisfied at any and all costs to us.